Templating | Installation | Warranty

Granite Creations' team of skilled personnel work together to accurately account for every detail. The installation process for our countertops is accomplished in a three steps: templating, fabrication, and installation.

Templating

Within 48 hours of purchasing your slabs and authorizing the work that you need done, we will contact you to schedule the the intitial templating. In order to get the most accurate measurements possible and to avoid delays and possible trip charges, we ask you to be aware of the following conditions necessary for the day you schsequoiaedule the templating:

Cabinets: All new cabinets must installed level and plumb. If leaving existing cabinetry, please be aware that existing countertops may have covered the top edge or face of the cabinets. The new tops will not cover this edge or face. As a result, any marring or discoloring of this cabinet edge or face must be addressed by a cabinet person or woodworker. Granite Creations, Inc. can not fix these issues.

Cook tops must be at the job site the day of templating. Sinks must also be at the job site by this day, or it can be delivered to our shop prior to the template date.

Tear out: The home owner is responsible for the removal of any cook tops and sinks prior to the template date. For an additional fee, Granite Creations will handle the tear-out of the original countertops on the day of templating. Otherwise, the home owner must have the countertops removed by the template date.

Installation

After templating it takes between 10-14 business days to fabricate the countertops, after which the installation can begin on a day that you will schedule with Granite Creations. To make the installation process as smooth as possible, we ask that you observe the following guidelines:

Access: Granite countertops are extremely heavy, and installers need clear access to entry ways. Please have your walkways and driveways as clear as possible.

Cabinets: We recommend that you empty all cabinets and drawers.

Safety: Please remove any breakable items and cover items to protect them from dust. Granite installation can create a lot of dust. Our installers do try to control the mess the best they can, but please remember that this is contruction and it is by definition a messy business.

Faucets: Please have ready any faucets, soap dispensers, hot water taps, dishwasher air gaps, reverse osmosis filters and any other items that need to be drilled into the countertops.

Top mount sinks will be cut on site and whenever possible will be done outside, in a garage or in a shop. Undermount sinks are cut and polished at our shop and attached at the job site.

Cook tops and ranges will be cut on site and whenever possible and done outside, in a garage, or in a shop whenever possible.

Dishwashers need to be in their final position so that we can attach them to the countertop. All other appliances need to be out of the area.

Full splashes will be measured the day the countertops are installed. Two to three days after the installation of the countertops, Granite Creations installer will return to install the back splash. Electical boxes should be pulled out by your electician to accomodate 1 1/4" depth.

Warranty & Repair

Granite Creations backs up its work with a two year warranty on the seams of our countertops. This warranty covers seam seperation for two years from the date of installation.

Granite Creations also provides a one year warranty from the day of installation on staining. This is based upon normal use of the granite.

The warranty will not cover fissures and pits in granite. Because it is a natural stone, granite may have fissures which look like cracks; these pose no actual structural problems. When selecting your granite, please look for these carefully in your slabs if you wish to avoid them.

The customer is responsible for maintaining the sealer at least once per year, and for caulking maintenance.   Warranties will become void if proper maintenance is not performed by customer.  Granite Creations, Inc. will not warranty against breakage after installation.